FAQs

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Hi, How can CherryInk help you?

Tracking information may not be updated immediately for some reasons, such as:

– The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website’s updates.

 – The package may not be scanned until it reaches the regional hub near the destination.

 – The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.

We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.

Your total payment = product prices + shipping fee + tax (if any)

Note:

– The Discount code only applies to the item subtotal, not the total price.

– The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.

 – Tax is only required in some countries, the detailed explanation can be found in the question below. To get more detail about Tax, please visit Tax – Frequently asked questions

– The shipping fee and tax will be added on the checkout page after you provide your shipping address. We suggest you carefully review the pricing and shipping details during the checkout process before placing your order.

Taxes and customs fees vary based on your shipping destination, as they are regulated by individual countries. Here’s what you should keep in mind:

📌 Taxes (VAT & Sales Tax)

  • Prices displayed on our website do not include taxes. However, the exact tax amount will be calculated and shown at checkout before you finalize your order.

  • European Countries: VAT rates range from 16% to 27%, depending on the country.

  • Canada: The tax rate is determined by your province.

📌 Customs Fees

  • Some countries impose additional customs duties upon arrival.

  • These fees are not included at checkout, as they are charged by your country’s Customs department upon entry.

  • If applicable, your local Customs office will notify you about any charges.

For more details, check out Tax – Frequently Asked Questions on CheeryInk’s website. 💡

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